Are Online Civil ID Tracking Systems Saving People Time?

While working on some online document verification tasks recently, I noticed how much more dependent people have become on digital government services for everyday administrative work.
Instead of waiting in lines or making repeated office visits, many users now simply check their civil id status online to monitor renewals, approvals, and processing updates in real time.
For those who regularly use these systems:

• Have digital ID platforms actually made things faster for you?
  
• What problems still need improvement?
  
• Are online updates always accurate in your experience?
  
• Do mobile apps make the process easier or more confusing?
  

Would love to hear real experiences and opinions from others who frequently rely on online government services.